Smooth Transitions Fredericksburg, LLC — Privacy Policy

Privacy Policy

Smooth Transitions Fredericksburg, LLC
Last Updated: June 25, 2026

Smooth Transitions Fredericksburg, LLC respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information you provide to us when you contact us, request services, approve estimates, communicate with us, visit our website, or receive messages from us through Jobber, email, phone, or text message.

Smooth Transitions Fredericksburg, LLC
Phone: (540) 847-2131
Email: Kim@stfburg.com
Website: www.stfburg.com

1. Information We Collect

We may collect information that you provide directly to us, including but not limited to:

Name
Phone number
Email address
Mailing address or service address
Billing and payment information
Project details and service history
Photos, videos, or descriptions of property or belongings related to requested services
Communications by phone, text, email, Jobber, website forms, or other methods
Information needed to schedule, estimate, coordinate, complete, or follow up on services

Because our work may involve downsizing, moving, estate projects, clean-outs, organizing, liquidation, and home transition services, we may also encounter personal documents, family information, financial records, legal records, access codes, keys, property details, or other sensitive information during the course of a project.

2. How We Use Your Information

We use the information we collect to operate our business and provide requested services. This may include using your information to:

Respond to inquiries
Prepare estimates or quotes
Schedule appointments
Provide downsizing, organizing, packing, move coordination, estate, clean-out, liquidation, or related services
Communicate about your project
Send appointment reminders, scheduling updates, invoices, payment links, service updates, or follow-up messages
Coordinate with approved vendors or service providers when needed
Process payments
Maintain business records
Improve our services and customer experience
Comply with legal, insurance, accounting, or business obligations

We do not sell your personal information.

3. Text Messages and Mobile Communications

By providing your phone number and communicating with Smooth Transitions, you agree that we may contact you by phone call, voicemail, text message, email, Jobber notification, or other electronic communication related to your inquiry, estimate, appointment, invoice, project, or services.

Text messages may include appointment reminders, scheduling updates, project questions, service updates, invoices, payment reminders, follow-up messages, or other information related to services you requested or discussed with us.

Message frequency may vary depending on your project, scheduling needs, and communication preferences. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP. You may request assistance by replying HELP or by contacting us at Kim@stfburg.com or (540) 847-2131.

Opting out of text messages may limit our ability to provide certain scheduling updates or project communications by text, but you may still contact us by phone or email.

4. How We Share Information

We may share limited information only when reasonably necessary to provide services, operate our business, or comply with legal obligations. This may include sharing information with:

Jobber or other business software providers we use to manage scheduling, estimates, invoices, payments, and customer communications
Payment processors
Movers, haulers, cleaners, donation centers, auction platforms, estate sale providers, contractors, repair vendors, storage facilities, real estate-related vendors, or other third-party service providers involved in your project
Professional advisors such as accountants, attorneys, insurance providers, or business consultants
Government, legal, or regulatory authorities when required by law

We only share the information reasonably necessary for the purpose involved.

Mobile opt-in information and text message consent will not be sold, rented, or shared with third parties for their marketing or promotional purposes.

5. How We Protect Information

We take reasonable steps to protect personal information from unauthorized access, use, loss, misuse, or disclosure. These steps may include using secure systems, restricting access to client information, limiting information sharing to appropriate business purposes, and using reputable service providers.

No method of electronic storage, communication, or transmission is completely secure, so we cannot guarantee absolute security. However, we make reasonable efforts to protect the information entrusted to us.

6. Photos, Videos, and Project Documentation

As part of our services, we may take photos or videos to document property condition, item condition, project progress, inventory, packing, sorting, donation, disposal, resale, auction, online listing activity, or before-and-after results.

We may also use photos or videos for marketing, website, social media, portfolio, training, or educational purposes. When doing so, we make reasonable efforts not to disclose private personal information, sensitive documents, addresses, identifying family information, or confidential details without additional permission.

7. Confidential Information Encountered During Services

Because Smooth Transitions often works in homes, estates, and personal spaces, we may encounter private, personal, financial, medical, legal, family, estate, or property-related information.

We will make reasonable efforts to protect confidential information, including personal documents, financial records, medical papers, estate documents, access codes, keys, security information, and family details.

Clients are encouraged to remove or identify sensitive materials in advance when possible. We may share limited information only as reasonably necessary to perform services, coordinate vendors, process payments, comply with law, or complete authorized project tasks.

8. Customer Rights and Choices

You may contact us to:

Request access to personal information we maintain about you
Correct or update your contact information
Ask us to delete certain information, subject to legal, accounting, insurance, contractual, or business recordkeeping requirements
Opt out of text messages
Ask questions about how your information is used

To make a request, contact us at:

Email: Kim@stfburg.com
Phone: (540) 847-2131

We may need to verify your identity before completing certain requests.

9. Third-Party Websites and Services

Our website, messages, invoices, or communications may include links to third-party websites or services, such as Jobber, payment processors, social media platforms, auction platforms, donation centers, or vendor websites.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before providing information to them.

10. Data Retention

We keep personal information for as long as reasonably necessary to provide services, manage our business, comply with legal and accounting obligations, resolve disputes, maintain records, and support insurance or business purposes.

When information is no longer needed, we may securely delete, archive, or de-identify it in accordance with our business practices and legal obligations.

11. Children’s Privacy

Our services are intended for adults and are not directed to children under 13. We do not knowingly collect personal information from children under 13.

12. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be posted on our website with a revised “Last Updated” date.

Your continued use of our website, communication with us, or use of our services after updates are posted means you acknowledge the updated Privacy Policy.

13. Contact Us

Questions about this Privacy Policy may be directed to: